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Bigwin's Commitment: Protecting your privacy is our ethical responsibility. Read this policy to understand exactly how we handle your information — with full transparency, in plain language.
📌1. Introduction & Scope
This Privacy Policy ("Policy") applies to the Bigwin platform (bigwin-baji.com) and all associated services. By creating an account or using our services, you are considered to have agreed to this Policy.
Bigwin believes your personal information belongs to you. We are its custodians, not its owners — which is why we handle your data with the utmost care and collect only what is strictly necessary.
This policy applies to website visitors, registered members, and anyone who interacts with our services.
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This policy was last updated on 1 January 2026. Members will be notified by email of any significant changes from the previous version.
📋2. What Information We Collect
2.1 Information You Provide
- Name, date of birth, and gender
- Phone number and email address
- Residential Address
- National ID or passport number (for KYC verification)
- Payment details (bKash number, bank account, etc.)
- Your password (stored in encrypted form)
2.2 Automatically Collected Information
- IP address and device type
- Browser Information & Operating System
- Site visit times and page views
- Gaming Activity & Betting History
- Transaction History
- Cookies & Session Data
| Data Type |
Purpose of Collection |
Mandatory? |
| Phone Number | Account Verification, Support | Yes |
| National ID Card | KYC, Withdrawals | On Withdrawals |
| IP Address | Security, Fraud Prevention | Automatic |
| Gaming History | Service Improvement, Responsible Gaming | Automatic |
| Device Information | Security, Mobile Optimisation | Automatic |
🎯3. How We Use Your Information
Bigwin uses the information it collects solely for the following purposes:
3.1 Service Provision
- Creating and managing your account.
- Processing deposits and withdrawals.
- Delivering gaming services and live betting.
- Bonus and reward distribution.
3.2 Security & Compliance
- Identity verification and fraud prevention.
- Complying with Anti-Money Laundering (AML) regulations.
- To prevent access by minors.
- Responsible Gaming monitoring.
3.3 Service Improvement
- Analytics to enhance the user experience.
- New feature and game planning.
- Sending relevant offers and bonuses.
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Important: Bigwin never sells your data or shares it with advertisers. Your information is used solely to provide services to you.
🗄️4. Data Retention & Periods
Bigwin retains your data only for as long as necessary. While your account is active, all information is stored on encrypted servers.
- Account Information: For the duration of your active account and 5 years after closure.
- Transaction History: Up to 7 years as required by legal obligations.
- KYC Documents: 5 years after verification.
- Gaming Logs: 3 years.
- Cookies Data: 12 months (session cookies are deleted immediately).
Once the specified retention period ends, your data is securely deleted or anonymised.
🤝5. Sharing Data with Third Parties
Bigwin may share data with specific third parties only in limited cases and under strict agreements:
| Third Parties | Reasons for Sharing Data | Your Consent |
|---|
| Payment Providers (bKash, Nagad) | To process transactions | Consent to Use of Services |
| Game Studios | Gaming Service Provision | Consent to Use of Services |
| KYC Verification Services | Identity Verification | Consent at Registration |
| Law Enforcement Agencies | Legal Obligation | Automatic as Required by Law |
| Security Auditors | To ensure platform security | Bound by Confidentiality |
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All third-party organisations are bound by confidentiality agreements with Bigwin and may not use your data for any other purpose.
🍪6. Cookie Policy
Bigwin uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.
6.1 Types of Cookies We Use
- Essential Cookies: To maintain your login session — cannot be disabled.
- Performance Cookies: Monitoring site speed and performance.
- Functional Cookies: To remember your language and preferences.
- Analytics Cookies: To understand how the site is used (anonymised data).
6.2 Managing Cookies
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect how Bigwin functions.
⚖️7. Your Rights
As a Bigwin member, you have the following rights over your personal data:
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Right to Access
You may request to view the information Bigwin holds about you at any time.
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Right to Rectification
You may request corrections to any inaccurate or outdated information.
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Right to Erasure
After account closure, you may request deletion of your data, subject to applicable legal obligations.
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Data Portability
You may obtain a copy of your data in a readily readable format.
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Right to Object to Processing
You may object to your data being used for marketing or non-essential purposes.
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Restricted Processing
In certain circumstances, you may request that the processing of your data be restricted.
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To exercise any of these rights, please email our support team: privacy@bigwin-baji.com — We will respond within 30 days.
👶8. Child & Minor Protection
Bigwin strictly enforces an 18+ policy. We never knowingly collect personal information from minors.
- Date of birth is verified at the time of registration.
- Age verification is carried out through the KYC process.
- If we become aware that a minor's data has been collected, it will be deleted immediately and the account will be closed.
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If you believe a minor in your household has accessed Bigwin on your device, contact our support team immediately and change your password right away.
🔗9. Third-Party Services & Links
The Bigwin platform integrates third-party game studios and payment gateways, each of which operates under its own privacy policy.
- Game providers such as Evolution Gaming, Pragmatic Play, and PG Soft maintain their own independent security standards.
- BKash and Nagad payment processing operates under their own respective data policies.
- Bigwin is not responsible for the privacy practices of third parties, but we only work with trusted, audited organisations.
🔐10. Technical Security Measures
Bigwin uses industry-leading technology to keep your data safe:
Fraud Prevention
AI-Powered
- All data transfers are encrypted via HTTPS.
- Passwords are stored using bcrypt hashing — no one at Bigwin can ever view your password.
- Regular third-party security audits.
- Two-factor authentication (2FA) is available for all members.
- Automatic alerts for suspicious login attempts.
🔄11. Changes to the Privacy Policy
Bigwin may update this Privacy Policy from time to time. For any significant changes:
- Members will be notified by email at least 15 days before any changes take effect.
- A clear notice will be displayed on the site.
- If you do not agree to the updated policy, you will be given the option to close your account.
- The date of the latest update will always be shown at the top of the page.
The latest active Privacy Policy will always be available on this page.
📞12. Contact Us
For any questions or concerns regarding this Privacy Policy, please get in touch with us:
- Email: support@bigwin-baji.com
- Live Chat: Via the site's chat button — available 24/7
- Data Protection Officer: privacy@bigwin-baji.com
We aim to respond to all privacy-related requests within 30 days. For urgent matters, contact us via live chat for a faster response.